Providing clients with secure, scalable technology and IT solutions that ensure full business continuity, integration with whole-business processes, protection from cyber attacks and disaster recovery strategies
Offering all the skills for truly cutting edge, end-to-end website solutions: combining visual appeal and technical know-how to deliver mobile-first, fully responsive, SEO-ready websites integrated into your business processes
A tech team with across-the-board IT skills brings the expertise to guide and support clients in taking best advantage of the myriad of IT technologies available - individualised solutions deliver real business results
Our goal at IT Basecamp is to have successful and ongoing relationships with our clients. For the accounts team, part of this is having transparent and open policies and procedures so you understand how we need to work to help you achieve your technology goals. Find below a number of documents providing you with a range of information:
You can expect to be invoiced by IT Basecamp throughout the month depending on the work that we’re doing for you.
We have strict 7-day payment terms with a few exceptions.
You are able to make payment via a link within the invoices that we send or via our website. You can also ring our office with your credit card details or send us a cheque.
Our accounts team will issue you with a statement each month. We will also make contact if payment is not made by the due date expected.
In the event that we are delivering a large project of work for you, we may invoice you for all of the hardware upfront and for a portion of the work hours that we estimate your delivery will take. When this invoice is paid, we will order all of the equipment, software and licences required and we will also schedule the resource hours necessary for your project into our dispatch calendar.
We will agree the payment terms with you at the beginning of the process so that you know exactly what to expect.
Many of our clients enjoy the benefits and support of entering into a contract with us for all or some of their IT business needs.
As an IT Basecamp “Contract” client you can expect: