Our goal at IT Basecamp is to have successful and ongoing relationships with our clients. For the accounts team, part of this is having transparent and open policies and procedures so you understand how we need to work to help you achieve your technology goals. Find below a number of documents providing you with a range of information:

Rate increase 2020 Q&A

Pay your invoice online

Terms and conditions

Privacy policy

Understanding how IT Basecamp invoices clients

You can expect to be invoiced by IT Basecamp throughout the month depending on the work that we’re doing for you.

We have strict 7-day payment terms with a few exceptions.

You are able to make payment via a link within the invoices that we send or via our website. You can also ring our office with your credit card details or send us a cheque.

Our accounts team will issue you with a statement each month. We will also make contact if payment is not made by the due date expected.

In the event that we are delivering a large project of work for you, we may invoice you for all of the hardware upfront and for a portion of the work hours that we estimate your delivery will take. When this invoice is paid, we will order all of the equipment, software and licences required and we will also schedule the resource hours necessary for your project into our dispatch calendar.

We will agree the payment terms with you at the beginning of the process so that you know exactly what to expect.

Partnering with IT Basecamp in a contract relationship

Many of our clients enjoy the benefits and support of entering into a contract with us for all or some of their IT business needs.

As an IT Basecamp “Contract” client you can expect:

  • priority response over non-contract clients (normally within one hour during business hours)
  • you will be charged at a reduced hourly rate ($130ph vs $160ph for non-contract clients) for any additional hours needed, eg for remote troubleshooting or assistance with areas outside of the contract services
  • you will also receive preferential hardware pricing compared to non-contract clients (maximum 20% markup or RRP, whichever is lower).