Providing clients with secure, scalable technology and IT solutions that ensure full business continuity, integration with whole-business processes, protection from cyber attacks and disaster recovery strategies
Offering all the skills for truly cutting edge, end-to-end website solutions: combining visual appeal and technical know-how to deliver mobile-first, fully responsive, SEO-ready websites integrated into your business processes
A tech team with across-the-board IT skills brings the expertise to guide and support clients in taking best advantage of the myriad of IT technologies available - individualised solutions deliver real business results
IT Basecamp operates an enterprise-grade IT help desk for clients between the hours of 9am-5pm Monday to Friday. Typically support is handled remotely and through our online ticketing system, but can also include site visits where appropriate. Corporate clients can access this service at a cost of $160/hour, plus parts, on an as-needed basis.
Alternatively, clients can sign up for an ongoing service agreement contract that covers support. The hourly rate under contract is reduced and also includes emergency-only support on weekends and public holidays.
To activate a support ticket, email details of the issue to support@itb.net.au. The automated ticketing system creates a support ticket from this email which is directed to the appropriate technician to be resolved.