Support

Rapid IT support with a strong focus on quality, efficiency and outcomes

IT Basecamp operates an enterprise-grade IT help desk for clients between the hours of 9am-5pm Monday to Friday. Typically support is handled remotely and through our online ticketing system, but can also include site visits where appropriate. Corporate clients can access this service at a cost of $180/hour, plus parts, on an as-needed basis.

Alternatively, clients can sign up for an ongoing service agreement contract that covers support. The hourly rate under contract is reduced and also includes emergency-only support on weekends and public holidays.

To activate a support ticket, email details of the issue to support@itb.net.au. The automated ticketing system creates a support ticket from this email which is directed to the appropriate technician to be resolved.

acknowledgement flag acknowledgement flag

ITBasecamp acknowledges the traditional owners and custodians of the country in this area and pay our respects to elders past, present and emerging. The South Coast of New South Wales where we live is Yuin country but indigenous people here come from a number of different groups including Brinja-Yuin, Budawang, Jerrinja, Murramarang, Walbunja, Wandandian and Wodi Wodi. We recognise their continuing connection and contribution to this land.