Welcome to the IT Basecamp team. Please find below some tips and useful information that will help you make the most of our IT partnership with you.
When you need to contact us for assistance, the first step is to initiate a support ticket with the IT Basecamp helpdesk. To do this you can:
If your issue is urgent, for example, it is affecting critical business applications and/or large numbers of staff, create and submit your support ticket and then call us on 02 4441 8555. Remember to make a note of your support ticket number so that you can share that with the person who takes your call.
If your IT issue means you are unable to submit a support ticket please call 02 4441 8555.
Understanding how IT Basecamp manages invoicing can help in our ongoing partnership with clients. Have a browse through this information from our Accounts department about invoicing, payment terms, payment methods and what you can expect from a contract relationship with IT Basecamp.
From time to time there are outages or issues that affect a broad number of users, sometimes across the globe. For example, in May 2021 Microsoft Outlook experienced worldwide outages, or in June 2021 Google announced a security flaw in Chrome. In the event IT Basecamp is notified of this type of event, we will update clients using a variety of channels:
Obviously depending on what form the outage takes some platforms will be unavailable. If your company's email client is not working, check the web version to see if that is still active and will enable you to continue working in the short term.
IT Basecamp is an all-encompassing IT services company. If it concerns IT we're bound to have someone with experience and expertise in that area. We can:
We're always open to hearing from clients. If you have any thoughts, ideas or constructive criticism about how we can improve what we do, please feel free to let us know.