Teams Phone: Internet phone solution

Provided by Microsoft, Teams Phone is an alternative to traditional phone systems 

Use the Internet-based Teams Phone to make and receive voice and video calls internally and also connect to the Public Switched Telephone Network (PSTN) to make external calls and achieve a full telephony solution. Accessible from any device, it comes with features similar to regular phone systems but offers businesses significant cost savings compared to traditional options.

Functionality

Teams Phone can be customised to fit business needs and comes with a full range of standard and additional features:

  • Standard features - dial pad, contact list, call history, quick dial
  • Flexibility - easily transfer ongoing calls from one device to another
  • Auto attendants - create a menu system that transfers external and internal callers to the right employee or department
  • Call queues - customise call queues to automatically put calls on hold and transfer them to the next available employee
  • Cloud voicemail - configure voicemail settings and receive voicemails as an email

Costs

Monthly costs for a Teams Phone solution include: 

  • MS licenses per user
  • PSTN subscription for external calls based on number of external lines required
Real-world example: 60% reduced phone costs for local services company

Staff size: 30
Quantity of calls: 6,500+ incoming / 6,500+ outgoing calls per month
Original phone costs: $1325 per month with a standard VoIP solution

Teams Phone solution using softphones:

Teams phone licenses: 30 x $12 per license per month
PSTN connection for external calls: $152.50 per month
New total phone costs: $550 per month - 60% reduction in telephony costs

I'm interested!

acknowledgement flag acknowledgement flag

ITBasecamp acknowledges the traditional owners and custodians of the country in this area and pay our respects to elders past, present and emerging. The South Coast of New South Wales where we live is Yuin country but indigenous people here come from a number of different groups including Brinja-Yuin, Budawang, Jerrinja, Murramarang, Walbunja, Wandandian and Wodi Wodi. We recognise their continuing connection and contribution to this land.