It's IT Basecamp's 21st anniversary this month and coincidentally we have also reached the milestone of 21 staff!
It's been a big year with lots of changes, the most significant of which was achieving ISO 9001 Quality Management Systems and ISO 27001 Infomation Security Management Systems accreditation. This is equally as important for our clients as for ourselves because it assures customers that our internal processes and systems stand up to rigorous testing against internationally-recognised standards of information security and quality.
Hand-in-hand with a review of all documents, processes and systems for ISO we've recently launched a re-shuffle of the tech team into focussed Helpdesk and Engineering teams, to provide a better service and response time. Our Helpdesk team is now dedicated solely to actioning level-1 helpdesk support tasks, while the Engineering team will work on higher-level, project-based tasks outside the scope of helpdesk work. This new structure is already delivering benefits as average helpdesk response times have reduced to less than a day and the engineering team techs are better able to focus on one job at a time without interruption, improving performance.
The tech team has increased by three well-qualified technicians this year to meet growing demand for our contracted support.
Also this year, IT Basecamp launched a new subsidiary - Cyber Heroes, a division of IT Basecamp offering clients a Cyber Security Concierge Service to protect organisations from cybercriminals.
To top it all off, Brad Lilly was recognised as a 2022 Community Hero by the then Hon. Shelley Hancock MP, for his ongoing commitment and volunteer work for the Nowra-Culburra Surf Lifesaving Club.